General Information

What is Etcetera?
Etcetera is a financial literacy Fintech company that provides prepaid debit cards specifically designed for children and teenagers aged 7-17 in Nigeria. We help young people learn essential money management skills while giving parents control and visibility over their spending.

How does Etcetera work?
Parents sign up for an account, order a prepaid debit card for their child, and can load money onto the card through our mobile app or website. Children can use the card for purchases while learning about budgeting, saving, and responsible spending through our educational features.

Is Etcetera regulated?
Yes, Etcetera operates under Nigerian financial regulations and partners with licensed financial institutions to ensure the security and compliance of all transactions.

Eligibility and Account Setup
Who can get an Etcetera card?
Any child or teenager between the ages of 7-17 who is a Nigerian resident can get an Etcetera prepaid debit card. A parent or legal guardian must set up and manage the account.

What documents do I need to open an account?
You'll need:

• Valid government-issued ID for the parent/guardian (National ID, Driver's License, or International Passport)

• Birth certificate or valid ID for the child

• Proof of address (utility bill, bank statement, or tenancy agreement)

• BVN (Bank Verification Number) for the parent/guardian
   

How long does it take to get a card?
Once your account is approved, your Etcetera card will be delivered within 5-7 business days in Lagos and Abuja, and 7-10 business days in other states across Nigeria.

Can I get multiple cards for different children?
Yes, you can order multiple cards under one parent account for different children, each with their own spending limits and controls.

Card Features and Usage
Where can my child use the Etcetera card?
The card can be used anywhere Mastercard or Visa is accepted in Nigeria, including:

• Physical stores and supermarkets

• Online merchants

• ATMs for cash withdrawals

• POS terminals
   

Are there spending limits?
Yes, parents can set daily, weekly, or monthly spending limits for each card. You can also set limits for specific categories like entertainment, food, or online purchases.

Can my child use the card for online purchases?
Yes, but parents can enable or disable online spending through the app. We also provide controls for specific websites or types of online merchants.

Does the card work internationally?
International usage can be enabled or disabled by parents through the app. When enabled, standard foreign transaction fees apply.

Loading Money and Fees
How do I add money to my child's card?
You can load money through:

• Bank transfer from your Nigerian bank account

• Debit card funding

• Direct deposit

• Cash deposit at partner locations
   

What are the fees?

• Monthly maintenance fee: ₦500 per card

• ATM withdrawal: ₦100 per transaction

• International transactions: 3.5% of transaction amount

• Card replacement: ₦1,000

• There are no fees for domestic POS transactions or online purchases within Nigeria
   

What's the minimum and maximum amount I can load?

• Minimum load: ₦500

• Maximum daily load: ₦50,000

• Maximum card balance: ₦200,000
   

How quickly are funds available after loading?
Bank transfers typically take 1-2 hours to reflect. Debit card funding is usually instant.

Parental Controls and Monitoring
What controls do parents have?
Parents can:

• Set spending limits by amount and category

• Approve or decline transactions in real-time

• Block specific merchants or websites

• Pause or freeze the card instantly

• Require approval for purchases over a certain amount

• Set up automatic allowances
   

How do I monitor my child's spending?
The Etcetera app provides real-time notifications for all transactions, spending analytics, monthly reports, and budgeting tools to help track where money is being spent.

Can I get alerts for transactions?
Yes, you'll receive instant push notifications and SMS alerts for all card activity, including purchases, declined transactions, and low balance warnings.

Educational Features
What financial literacy tools does Etcetera provide?
We offer:

• Interactive budgeting lessons

• Savings goal tracking

• Spending categorisation and analysis

• Rewards for good financial behaviour

• Age-appropriate financial education content

• Challenges and quizzes about money management
   

How does Etcetera teach financial responsibility?
Through gamified learning experiences, spending insights, savings challenges, and real-world practice with their own money under parental guidance.

Security and Safety
How secure is the Etcetera card?
We use bank-level security including:

• EMV chip technology

• Real-time fraud monitoring

• Instant card blocking capabilities

• Secure PIN protection

• Encrypted data transmission
   

What if the card is lost or stolen?
You can instantly freeze the card through the app or by calling our customer service. A replacement card can be ordered immediately for ₦1,000.

How do you protect my child's personal information?
We comply with Nigerian data protection regulations and use advanced encryption to protect all personal and financial information. We never share data with third parties without consent.

Customer Support
How can I contact customer support?

• Phone: 0700-ETCETERA (0700-382-3837)

• Email: support@etcetera.ng

• Live chat through the mobile app

• WhatsApp: +234-XXX-XXX-XXXX

• Support hours: Monday-Friday 8AM-8PM, Saturday 9AM-5PM
   

What if I have issues with a transaction?
Contact our customer support immediately. We investigate all disputed transactions and can reverse fraudulent charges. Most issues are resolved within 3-5 business days.

Technical Requirements
What devices can I use the Etcetera app on?
The app is available for:

• iOS devices (iPhone and iPad)

• Android smartphones and tablets

• Web browser access at www.etcetera.ng
   

Do I need internet access to use the card?
The card works offline for purchases, but you'll need internet access to manage the account, check balances, and adjust settings through the app.

Account Management
Can my child access the account?
Children can have limited access to view their balance, transaction history, and educational content through a separate child interface, but cannot change spending limits or other controls.

What happens when my child turns 18?
At 18, your child can choose to transition to a full adult account or close the Etcetera account and move to a traditional bank account.

How do I close an account?
You can close the account anytime through the app or by contacting customer support. Any remaining balance will be transferred back to your linked bank account within 3-5 business days.

Getting Started
How do I sign up?

1. Download the Etcetera app from Google Play Store or Apple App Store

2. Complete the registration process with required documents

3. Wait for account approval (usually 24-48 hours)

4. Order your child's card

5. Receive and activate the card

6. Start loading money and setting controls
    

Is there a minimum age for parents to sign up?
The parent or legal guardian must be at least 18 years old and have a valid Nigerian bank account.
For more information or questions not covered here, please contact our customer support team. We are here to help you and your child succeed on their financial literacy journey!